Welcome to quicneed ("quicneed", "we", "our", or "us").
quicneed is an on-demand service company that enables users to discover, schedule, purchase, manage, and receive household assistance, domestic support, cleaning, maintenance, and related Services through our mobile application, website, and related digital platforms (collectively, the "Platform"). Services are delivered through employees, authorised personnel, representatives, or other individuals designated by quicneed in accordance with its operational requirements and service standards.
This Privacy Policy explains how quicneed collects, uses, stores, shares, and protects your personal information when
you access or use the Platform or any services offered through it.
At quicneed, we value your privacy and are committed to handling your personal information responsibly and in accordance
with applicable laws. We take reasonable technical, administrative, and organizational measures to safeguard the
information you entrust to us.
By creating an account, accessing the Platform, booking services, or otherwise using quicneed, you acknowledge that you
have read, understood, and agreed to this Privacy Policy and consent to the collection and processing of your
information as described herein.
Unless otherwise defined in this Privacy Policy, capitalized terms shall have the meanings assigned to them in
quicneed's Terms & Conditions. This Privacy Policy should be read together with our Terms & Conditions and any other
policies published on the Platform.
This Privacy Policy applies to all users who access or use the quicneed Platform or any services offered through it. It
explains the types of personal information we collect, the reasons for collecting it, how we use and protect it, and the
choices available to you regarding your information.
By accessing or using quicneed, you acknowledge and consent to the collection, processing, storage, and sharing of your
personal information in accordance with this Privacy Policy and applicable law.
To provide our services effectively, quicneed may collect the following categories of personal information:
With your permission, quicneed may collect approximate or precise location information to:
quicneed may generate statistical, analytical, or anonymized datasets that do not directly identify individual users.
Such information may be used for research, business analytics, service improvements, performance measurement, and
reporting purposes.
Certain personal information is necessary for account creation, booking services, payment processing, customer support,
and legal compliance. If you choose not to provide required information, quicneed may be unable to create your account,
process bookings, or provide some or all of its services.
quicneed collects personal information through a variety of lawful methods to provide, improve, and secure its services.
We collect information that you voluntarily provide when you:
When you access or use the Platform, certain information may be collected automatically through technologies such as
cookies, device identifiers, server logs, analytics tools, and similar technologies. This may include:
We may receive information about you from trusted third-party sources, including:
In connection with a booking, quicneed employees may collect or verify certain information necessary to complete the requested Service, including confirmation of service addresses, customer verification where appropriate, service completion records, quality assurance records, safety observations, photographs, verification images, and other information reasonably necessary for operational, compliance, customer support, dispute resolution, fraud prevention, training, or service quality purposes.
requested service, such as confirming the service address, verifying customer identity where appropriate, documenting
completed work, or recording service-related observations for quality assurance and safety purposes.
quicneed uses your personal information only for legitimate business purposes, to provide our services, comply with
legal obligations, and improve your experience on the Platform.
We may use your personal information to:
With your consent where required by law, quicneed may send promotional messages, special offers, surveys, newsletters,
or information about new features and services through email, SMS, push notifications, WhatsApp, or other communication
channels.
You may opt out of marketing communications at any time; however, you will continue to receive essential transactional
and service-related communications necessary for your bookings and account.
To provide services effectively, quicneed may share relevant information with:
quicneed may disclose your personal information without additional notice or consent where required or permitted by
applicable law, including in response to:
quicneed may monitor, record, store, and review customer support calls, service-related calls, chats, emails, WhatsApp communications, and other interactions for quality assurance, employee training, fraud prevention, dispute resolution, operational improvement, security, and compliance purposes, subject to applicable law.
Cookies are small text files or similar technologies that are stored on your device when you visit our website or use
certain features of the quicneed Platform. They help us recognize your device, remember your preferences, and improve
your overall experience.
quicneed may use cookies, local storage, pixels, software development kits (SDKs), and similar technologies to:
Certain third-party service providers, such as analytics providers, payment partners, advertising platforms, or cloud
service providers, may also use cookies or similar technologies when you interact with the quicneed Platform. These
technologies are governed by the respective third parties' privacy policies, and quicneed does not control their
independent data collection practices.
Most web browsers and devices allow you to control or disable cookies through their settings. Please note that
restricting or disabling cookies may affect certain features or functionality of the Platform and may limit your ability
to use some services.
quicneed may retain records of communications that you send to us, including emails, customer support requests, chat
conversations, feedback, complaints, and other correspondence. We may also retain records relating to interactions
connected with your bookings or account to provide customer support, resolve disputes, improve our services, and comply
with legal obligations.
quicneed may share your personal information with trusted parties only where necessary to provide our services, operate
the Platform, comply with legal obligations, or protect our legitimate business interests. Such parties may include:
quicneed requires third parties receiving your personal information to implement appropriate security measures and
process such information only for authorized purposes and in accordance with applicable laws, contractual obligations,
and our instructions where applicable.
quicneed does not sell, rent, or trade your personal information to third parties for their independent marketing
purposes.
Where you expressly request or consent to share information with another person or organization, quicneed may disclose
the relevant information in accordance with your instructions and applicable law.
quicneed respects your privacy and provides you with certain rights regarding your personal information, subject to
applicable laws and regulatory requirements.
You have the right to request access to the personal information that quicneed holds about you and to request correction
or updating of any inaccurate, incomplete, or outdated information.
You are responsible for ensuring that the information you provide to quicneed remains accurate and up to date. You may
update certain account details directly through the Platform or by contacting our customer support team.
Subject to applicable law and our legitimate business or legal obligations, you may request the deletion of your account
or certain personal information by contacting quicneed through our official support channels. We may retain information
that is required for legal compliance, fraud prevention, dispute resolution, taxation, accounting, or enforcement of our
agreements.
You may opt out of receiving promotional emails, SMS messages, or other marketing communications from quicneed by
following the unsubscribe instructions provided in such communications or by contacting us directly.
Please note that even if you opt out of marketing messages, quicneed may continue to send you essential service-related
communications, including booking confirmations, payment receipts, security alerts, customer support responses, and
other transactional notifications necessary for providing our services.
Where processing is based on your consent, you may withdraw that consent at any time, subject to applicable law.
Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal and may limit
quicneed's ability to provide certain features or services.
quicneed will make reasonable efforts to respond to valid privacy-related requests within a reasonable timeframe and in
accordance with applicable laws. We may request additional information to verify your identity before processing such
requests in order to protect your personal information and prevent unauthorized access.
You may request deletion of your quicneed account and associated personal information by contacting us through our
official customer support channels or by using any account deletion feature made available within the Platform.
Upon receiving a valid request, quicneed will make reasonable efforts to process the deletion within a reasonable
timeframe, subject to identity verification and applicable legal requirements.
Please note that deleting your account may permanently remove your access to the Platform and its services. Certain
information, including transaction records, invoices, booking history, tax records, fraud prevention records, and
information required for legal or regulatory compliance, may be retained for the period required under applicable law or
for legitimate business purposes.
quicneed may store or process your personal information on servers located in India or other jurisdictions where our
affiliates, technology providers, cloud service providers, or trusted partners operate.
By using the Platform, you acknowledge and consent to the transfer, storage, and processing of your information in
accordance with this Privacy Policy and applicable laws. quicneed will take reasonable measures to ensure that
appropriate safeguards are implemented to protect your personal information during such transfers.
quicneed implements reasonable technical, administrative, and organizational security measures to protect your personal
information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include encryption, authentication controls, secure network infrastructure, access restrictions,
logging and monitoring systems, secure payment processing, and other industry-standard security practices.
You are responsible for maintaining the confidentiality of your account credentials and should not share your password
or verification codes with any third party. If you suspect unauthorized access to your account, you should notify
quicneed immediately.
While quicneed strives to protect your information, no method of electronic transmission or storage is completely
secure, and we cannot guarantee absolute security.
quicneed retains personal information only for as long as necessary to fulfill the purposes described in this Privacy
Policy, provide services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and
protect our legitimate business interests.
When personal information is no longer required, quicneed may securely delete, anonymize, or aggregate such information
in accordance with applicable laws and internal retention policies.
Aggregated or anonymized data that cannot reasonably identify an individual may be retained and used indefinitely for
analytics, research, product development, service improvement, and statistical purposes.
If quicneed undergoes a merger, acquisition, investment, restructuring, reorganization, sale of assets, or any other
corporate transaction, your personal information may be transferred as part of that transaction, subject to applicable
law. Any successor entity receiving such information will be expected to protect it in a manner consistent with this
Privacy Policy or provide notice of any material changes.
The quicneed Platform may allow you to submit reviews, ratings, comments, photographs, feedback, or other content ("User
Content").
You acknowledge that any User Content you voluntarily make public may be visible to other users or visitors and may be
shared or reproduced by others. quicneed cannot guarantee that publicly available content will remain private.
You are solely responsible for the User Content you submit and agree not to post any material that is false, misleading,
defamatory, unlawful, offensive, infringing, or otherwise violates the rights of any person or applicable law.
quicneed reserves the right to review, moderate, edit, or remove User Content that violates this Privacy Policy, our
Terms & Conditions, or applicable law.
quicneed may revise or update this Privacy Policy from time to time to reflect changes in our business practices,
technology, legal obligations, or regulatory requirements.
When material changes are made, the updated Privacy Policy will be published on the Platform with a revised "Last
Updated" date. Your continued use of the Platform after such changes become effective constitutes your acknowledgment of
the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your
information.
quicneed may use trusted third-party payment service providers to process payments securely. Payment information is
transmitted using industry-standard security measures and encryption technologies.
quicneed does not store complete credit card numbers, debit card details, CVV information, or other sensitive payment
credentials on its own servers unless expressly stated and permitted by applicable law.
Payment processing is subject to the terms, privacy policies, and security practices of the respective payment service
providers. quicneed is not responsible for the independent practices of such providers but selects reputable providers
to help ensure secure transactions.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your
personal information, you may contact quicneed through its official customer support channels or designated privacy
contact.
Grievance Officer