Welcome to quicneed. These Terms & Conditions ("Terms") govern your access to and use of the quicneed mobile
application, website (if applicable), and all related features, products, and services (collectively, the "Platform").
These Terms should be read together with our Privacy Policy, Cancellation & Refund Policy, and any additional guidelines
or policies that may be published by quicneed from time to time. By accessing or using the Platform, you acknowledge
that these documents form part of this agreement and agree to be bound by them.
These Terms constitute a legally binding agreement between quicneed (referred to as "quicneed", "we", "our", or "us")
and every person who accesses or uses the Platform ("you", "your", or "User"). If you use the Platform on behalf of
another individual, business, or organization, you represent that you have the authority to accept these Terms on their
behalf.
By creating an account, browsing the Platform, booking a service, making a payment, or otherwise using any part of the
Services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any provision
of these Terms, you must not access or use the Platform.
You further represent that you are legally competent to enter into a binding agreement under the laws applicable to you.
If you are using the Platform on behalf of a legal entity, you confirm that you have the necessary authority to bind
that entity to these Terms.
quicneed reserves the right to modify or update these Terms at any time. Updated versions will become effective upon
publication on the Platform, and your continued use of the Services after such publication constitutes your acceptance
of the revised Terms.
quicneed operates an on-demand service platform through which Users may discover, schedule, purchase, manage, and receive Services through the mobile application and other channels authorised by quicneed from time to time.
The Services offered through the Platform may include household assistance, domestic support, cleaning, maintenance, organisational assistance, caregiving support, preparation services, on-demand assistance, scheduled services, hourly services, and such other Services as may be introduced, modified, expanded, restricted, suspended, or discontinued by quicneed from time to time.
Services are delivered through employees, authorised personnel, representatives, or other individuals designated by quicneed in accordance with its operational requirements and service standards.
The Services offered through quicneed may include household assistance, domestic support, cleaning, maintenance, organisational assistance, caregiving support, preparation services, on-demand assistance, scheduled services, hourly services, and such other service offerings as may be introduced, modified, expanded, restricted, suspended, or discontinued by quicneed from time to time in its sole discretion.
quicneed provides Services through its employed, engaged, authorised, or assigned personnel ("Maids") in accordance with its operational standards, policies, procedures, and service requirements. The Company undertakes reasonable efforts to recruit, onboard, verify, train, allocate, and manage Maids for the purpose of delivering Services through the Platform.
The Company may assign, replace, reassign, reschedule, or withdraw any Maid at its sole discretion where required for operational, safety, quality assurance, scheduling, compliance, or service-related reasons.
While quicneed strives to maintain consistent service standards and customer satisfaction, the Company does not guarantee uninterrupted availability of Services, availability of any specific Maid, completion within any estimated timeframe, or any particular outcome arising from the use of the Services.
Customers acknowledge that service performance may be affected by circumstances including location conditions, access restrictions, customer instructions, environmental factors, availability of personnel, safety considerations, Force Majeure events, and other factors beyond the Company's reasonable control.
The Company reserves the right to establish, modify, suspend, restrict, or discontinue any Service, service category, feature, process, operational requirement, or service standard from time to time without liability, subject to applicable law.
The Platform is intended for lawful personal or business use only. Users must not misuse the Platform or use it for
fraudulent or unauthorized purposes.
By creating an account, making a booking, or otherwise using the Platform, you consent to receive communications from quicneed through phone calls, SMS messages, emails, WhatsApp messages, in-app notifications, push notifications, or any other lawful communication channel made available by you.
Such communications may relate to bookings, payments, invoices, service updates, service reminders, customer support, account verification, security alerts, fraud prevention, operational matters, policy updates, legal notices, promotional offers, marketing communications, and other information relating to the Platform or Services.
You acknowledge and agree that certain communications may be necessary for the provision of Services, account administration, security, compliance, and operational purposes and may continue to be sent notwithstanding any preference settings applicable to promotional communications.
quicneed may request identity verification, address confirmation, or other relevant information where necessary to
process bookings, ensure security, comply with legal obligations, or prevent fraudulent activity.
Submission of a booking request does not guarantee confirmation. quicneed reserves the right to accept, reject,
reschedule, or cancel any booking based on worker availability, serviceability of the location, operational limitations,
safety concerns, suspected misuse, or other legitimate business reasons.
quicneed may introduce new services, modify existing offerings, revise pricing, suspend certain features, or discontinue
specific services at its sole discretion. Continued use of the Platform after such changes constitutes acceptance of the
updated services.
Service charges are determined solely by quicneed and may vary based on factors including the type of Service, location, duration, complexity of work, availability of personnel, demand, urgency, operational requirements, applicable taxes, promotional offers, peak periods, service conditions, or other business considerations determined by quicneed from time to time.
The pricing displayed on the Platform at the time of booking shall generally apply to the relevant booking unless additional Services, materials, time, resources, or work beyond the original scope are requested or required.
The final payable amount, together with any applicable taxes, fees, surcharges, or additional charges, shall be displayed to the User before order confirmation whenever reasonably practicable.
Services are available only in locations where quicneed operates. The Company may expand, reduce, or modify its service
coverage areas without prior notice and does not guarantee availability in every location.
By accessing or using quicneed, you represent and warrant that you are at least 18 years of age and possess the
legal capacity and authority to enter into a binding agreement under applicable law. If you are using the Platform on
behalf of a business or other legal entity, you confirm that you are authorized to bind such entity to these Terms.
You agree to use the Platform and its services only for lawful purposes and in compliance with all applicable laws,
rules, and regulations in India. You shall not use quicneed in any manner that infringes the rights of quicneed, its
employees, other users, or any third party.
You agree to provide true, accurate, complete, and up-to-date information when creating an account, making a booking, or
communicating with quicneed. Providing false, misleading, or fraudulent information may result in suspension or
termination of your account and cancellation of any pending bookings.
quicneed reserves the right to deny, suspend, or terminate access to the Platform or its services if it reasonably
believes that a user is ineligible, has violated these Terms, has provided false information, or has engaged in
unlawful, abusive, or fraudulent conduct.
To access certain features of quicneed or book services through the Platform, you may be required to create an account.
During registration, you may be asked to provide information including, but not limited to, your full name, mobile
number, location, and any other details reasonably required for identity verification, security, or compliance with
applicable laws.
You represent and warrant that all information provided by you is accurate, complete, and up to date. You agree to
promptly update your account information whenever there is any change to ensure its continued accuracy.
You are responsible for maintaining the confidentiality of your account credentials, including any passwords or one-time
verification codes associated with your account. You must immediately notify quicneed if you suspect any unauthorized
access, misuse, or security breach involving your account.
You are responsible for all activities carried out through your account, whether performed by you or by someone using
your credentials with or without your permission. quicneed shall not be liable for any loss or damage arising from your
failure to safeguard your account information, except where required by applicable law.
By creating an account or using the Platform, you consent to receive communications from quicneed relating to bookings,
payments, invoices, service reminders, customer support, security notifications, account updates, and promotional or
marketing messages where permitted by applicable law. You may opt out of promotional communications where such an option
is provided, but you will continue to receive essential service and transactional communications.
quicneed reserves the right to suspend, restrict, or terminate any account that contains false information, is used for
fraudulent or unlawful purposes, violates these Terms, or poses a risk to the Platform, its employees, or other users.
The Platform enables users to request and schedule services based on availability, location, and preferred time slots.
To place a booking, you must provide accurate information requested during the booking process. quicneed will use
reasonable efforts to assign a suitable worker and fulfill the booking at the selected time.
A booking request is considered confirmed only after it has been accepted by quicneed and, where applicable, the
required payment has been successfully completed. Confirmation may be communicated through the mobile application, SMS,
email, WhatsApp, or push notification.
quicneed will assign one or more employees or authorized service personnel to perform the requested service. The
assigned worker may change due to operational requirements, availability, emergencies, or other business reasons without
affecting the validity of the booking.
If quicneed is unable to provide the requested service at the selected time, we may contact you to reschedule the
appointment or, where necessary, cancel the booking and process any applicable refund in accordance with our
Cancellation and Refund Policy.
You are responsible for providing accurate booking details and ensuring that our workers have safe and timely access to
the service location. This includes obtaining any required entry permissions, providing correct addresses, ensuring
reasonable access to the premises, and informing quicneed in advance of any circumstances that may affect service
delivery.
If service delivery is delayed or prevented due to incorrect information, restricted access, absence of the customer,
unsafe conditions, or any circumstance within your control, quicneed reserves the right to reschedule the booking,
charge additional fees where applicable, or cancel the service.
Any estimated arrival times or service completion times displayed on the Platform are approximate and provided for
convenience only. Actual timings may vary due to traffic, weather, operational conditions, previous appointments, or
unforeseen circumstances.
If the actual work requested differs materially from the original booking or requires additional time, labor, materials,
or resources, quicneed may inform you of revised charges before proceeding with the additional work. No additional
charge will be applied without your consent where such consent is required by law.
quicneed reserves the right to refuse, suspend, or terminate a service if the service location is unsafe, illegal
activities are observed, abusive behavior is directed toward our employees, or circumstances arise that may jeopardize
the safety of our workers or the successful completion of the service.
By booking a service through quicneed, you agree to pay the fees displayed on the Platform at the time of booking.
Charges may include the service fee, applicable taxes, platform or convenience fees, material costs (where applicable),
and any additional charges clearly disclosed before confirmation.
Payments may be made using payment methods supported by quicneed, including UPI, credit cards, debit cards, net banking,
digital wallets, or any other payment option made available on the Platform.
All prices displayed on the Platform are subject to applicable taxes under Indian law unless expressly stated otherwise.
For services requiring advance payment, a booking will be confirmed only after successful payment authorization or
receipt of funds. If a payment fails or is reversed, quicneed may cancel or suspend the booking until payment is
successfully completed.
Service prices may vary depending on factors such as location, demand, service category, time of booking, urgency,
promotional offers, or operational requirements. The final payable amount will be displayed before you confirm your
booking.
quicneed reserves the right to revise service pricing at any time. However, any confirmed booking will generally be
charged based on the price shown and accepted at the time of confirmation unless additional work is requested by the
customer.
If additional services, materials, or work beyond the original booking are required, quicneed will inform you of any
extra charges before proceeding wherever reasonably practicable.
Payments made through the Platform are subject to quicneed's Cancellation and Refund Policy. Refunds, where approved,
will generally be processed to the original payment method within a reasonable period, subject to banking and payment
partner timelines.
Payments may be processed through authorized third-party payment gateways or financial institutions. quicneed is not
responsible for delays, technical failures, or errors attributable to such payment providers, although we will make
reasonable efforts to assist in resolving payment-related issues.
If a payment is reversed, disputed, charged back, or later found to be unauthorized or fraudulent, quicneed reserves the
right to recover the outstanding amount, cancel the associated booking, suspend the user's account, or take other
appropriate action permitted by law.
To ensure security and proper record keeping, customers should make all payments only through the official quicneed
Platform unless expressly authorized by quicneed. The Company shall not be responsible for disputes, losses, or claims
arising from payments made outside the Platform or directly to any employee or representative without authorization.
Where applicable, quicneed may issue invoices or payment receipts electronically. Users may also request a copy of their
invoice by contacting quicneed's customer support through the official channels provided on the Platform.
Customers are expected to treat quicneed employees, representatives, support staff, and other users with courtesy,
dignity, and respect at all times. Harassment, discrimination, abusive language, threats, intimidation, or violent
behaviour will not be tolerated.
Customers shall not discriminate against quicneed employees or representatives on the basis of race, religion, caste,
nationality, ethnicity, disability, age, gender, sexual orientation, marital status, or any other characteristic
protected under applicable law.
You agree to provide a safe, hygienic, and reasonably accessible environment for quicneed employees to perform the
requested services. If the service location is deemed unsafe or unsuitable, quicneed reserves the right to refuse,
suspend, or discontinue the service without liability.
You must provide complete and accurate information regarding the service location, requested work, access requirements,
and any conditions that may affect service delivery. Failure to disclose relevant information may result in delays,
additional charges, rescheduling, or cancellation of the booking.
Customers are responsible for securing cash, jewellery, documents, fragile items, electronic devices, and other
valuables before the commencement of any service. quicneed shall not be liable for loss or damage to such items except
where required by applicable law or caused by proven negligence.
You agree to provide reasonable cooperation to quicneed employees during service delivery, including granting necessary
access, maintaining safe conditions, and avoiding interference that could delay or prevent successful completion of the
work.
You may submit ratings, reviews, comments, photographs, or other feedback regarding services provided through the
Platform. By submitting such content, you represent that it is truthful, lawful, does not infringe the rights of any
third party, and does not contain defamatory, abusive, misleading, obscene, or illegal material.
quicneed reserves the right to remove, edit, or refuse to publish any content that violates these Terms or applicable
law.
You agree not to:
quicneed may suspend or terminate your account and restrict refunds, promotions, or future bookings if it determines
that you have engaged in fraudulent activity, repeated misuse, abusive complaints, payment abuse, excessive
cancellations, or any conduct that harms the Platform or its operations.
If you experience inappropriate behaviour by a quicneed employee during a service, you should report the matter to
quicneed customer support as soon as reasonably possible so that appropriate action can be taken.
Customers shall not encourage or arrange for quicneed employees to provide services outside the official quicneed
Platform in a manner that bypasses the Company's booking and payment systems. quicneed shall not be responsible for any
services, disputes, damages, or liabilities arising from unauthorized off-platform arrangements.
All rights, title, and interest in the quicneed Platform, including its software, mobile application, website,
trademarks, logos, designs, graphics, text, images, databases, source code, features, and other content (collectively,
the "Intellectual Property"), are owned by or licensed to quicneed and are protected by applicable intellectual property
laws.
Subject to your compliance with these Terms, quicneed grants you a limited, non-exclusive, non-transferable,
non-sublicensable, and revocable license to access and use the Platform solely for your personal and lawful use. This
license does not transfer any ownership rights in the Platform or its Intellectual Property.
Except as expressly permitted by quicneed in writing, you shall not:
If you provide quicneed with suggestions, ideas, comments, reviews, feature requests, bug reports, or other feedback
regarding the Platform or its services, you grant quicneed a perpetual, irrevocable, worldwide, royalty-free,
transferable, and sublicensable right to use, reproduce, modify, publish, distribute, and incorporate such feedback into
its products or services without any obligation to compensate or credit you.
Nothing contained in these Terms shall be interpreted as granting you any ownership interest or license in quicneed's
Intellectual Property except for the limited right to use the Platform in accordance with these Terms. All rights not
expressly granted are reserved by quicneed.
Any third-party trademarks, logos, products, or content displayed on the Platform remain the property of their
respective owners. Their inclusion does not imply any affiliation, endorsement, or ownership by quicneed unless
expressly stated.
quicneed may allow users to submit ratings, reviews, comments, suggestions, feedback, photographs, or other content
("Customer Reviews") through the Platform after using our services. By submitting a Customer Review, you confirm that
the content reflects your genuine experience and complies with these Terms.
You agree that all Customer Reviews submitted by you shall be truthful, accurate, and based on your actual experience.
You must not post false, misleading, defamatory, abusive, offensive, discriminatory, obscene, or unlawful content, or
content that infringes the rights of any third party.
By submitting a Customer Review, you grant quicneed a non-exclusive, worldwide, perpetual, irrevocable, royalty-free,
transferable, and sublicensable license to use, reproduce, modify, publish, display, distribute, translate, and
otherwise utilize such content for operating, improving, promoting, and marketing the Platform and its services, as well
as for legal and compliance purposes.
quicneed reserves the right, but is not obligated, to review, edit, reject, or remove any Customer Review that violates
these Terms, applicable law, or our community standards, or that we reasonably believe may be false, misleading,
offensive, or harmful.
Submission of a Customer Review does not guarantee that it will be displayed on the Platform. quicneed may determine, at
its sole discretion, whether and how reviews are published or presented.
Customer Reviews may be analyzed by quicneed to monitor service quality, improve customer experience, train employees,
investigate complaints, and enhance operational standards.
You remain solely responsible for the content you submit. By posting a Customer Review, you represent that you have the
necessary rights to share the content and that it does not violate any intellectual property rights, privacy rights,
contractual obligations, or applicable laws.
By using quicneed, you acknowledge and agree that we may collect, store, process, and use your personal information in
accordance with our Privacy Policy. Such information may include your name, mobile number, address, location data,
booking details, payment-related information, device information, and other data necessary to provide and improve our
services.
You consent to quicneed using your information for purposes including, but not limited to:
quicneed may share your personal information with its employees, affiliates, technology partners, payment service
providers, cloud hosting providers, analytics providers, customer support partners, and other trusted third parties
strictly on a need-to-know basis and only for purposes related to operating the Platform and delivering services, in
accordance with applicable law and our Privacy Policy.
quicneed may use aggregated, anonymized, or de-identified information for analytics, research, reporting, product
development, performance monitoring, and business improvement purposes. Such information will not be used to personally
identify you.
quicneed may disclose your information where required by applicable law, court order, government authority, law
enforcement agency, regulatory body, or other competent authority, or where such disclosure is reasonably necessary to
protect our legal rights, prevent fraud, ensure public safety, or comply with legal obligations.
Your use of the Platform is also governed by quicneed's Privacy Policy, which forms an integral part of these Terms &
Conditions. By using the Platform, you acknowledge that you have read and understood the Privacy Policy and consent to
the practices described therein.
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless quicneed, its
parent company, subsidiaries, affiliates, directors, officers, employees, agents, representatives, and partners from and
against any claims, demands, actions, proceedings, liabilities, losses, damages, costs, expenses, penalties, or
reasonable legal fees arising out of or relating to:
(a) your use of or access to the quicneed Platform or its services;
(b) your breach of these Terms & Conditions or any applicable law or regulation;
(c) any false, inaccurate, or misleading information provided by you;
(d) your negligence, misconduct, fraudulent activity, or unlawful acts;
(e) any damage, injury, or loss caused by your actions or omissions at the service location; or
(f) any unauthorized use of your account or credentials resulting from your failure to maintain their confidentiality.
You agree to cooperate fully with quicneed in the defense or resolution of any claim or legal proceeding covered under
this indemnification provision.
The obligations set forth in this section shall survive the termination, suspension, or expiration of your account or
your use of the Platform to the extent permitted by applicable law.
To the fullest extent permitted by applicable law, quicneed, its directors, officers, employees, affiliates, agents, and
representatives shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive
damages, including but not limited to loss of profits, loss of business opportunities, loss of data, loss of goodwill,
or any other economic or non-economic loss arising out of or relating to your use of the Platform or the services
provided through it.
While quicneed makes reasonable efforts to provide high-quality and reliable services through its employees, we do not
guarantee that the Platform or any service will be uninterrupted, error-free, or available at all times. Delays or
interruptions caused by factors beyond our reasonable control, including traffic, weather, technical failures, or force
majeure events, shall not give rise to liability.
To the maximum extent permitted by applicable law, quicneed's total liability for any claim arising out of or relating
to a specific booking or service shall not exceed the amount actually paid by the customer for that booking.
quicneed shall not be liable for losses resulting from:
Nothing in these Terms shall exclude or limit any rights or remedies that cannot be excluded or limited under applicable
law. Any limitation of liability contained in this section shall be enforced only to the extent permitted by law.
quicneed may, at its sole discretion, offer eligible Customers protection coverage of up to ₹10,000 in respect of certain claims relating to damage claimed to have arisen directly from the performance of Services.
Any claim under the Property Protection Program must be reported to quicneed within twenty-four (24) hours of completion of the relevant Service unless otherwise approved by quicneed in writing.
Customers shall provide all information, photographs, videos, documents, access, and other assistance reasonably requested by quicneed for the purpose of investigating, evaluating, and resolving a claim.
Any protection offered under this Program shall be subject to verification, investigation, eligibility requirements, claim procedures, supporting evidence, exclusions, limitations, and other conditions determined by quicneed from time to time.
Protection coverage shall not constitute an admission of fault, negligence, liability, or responsibility by quicneed and may be denied where a claim is unsupported, fraudulent, speculative, excluded, reported outside the prescribed reporting period, or otherwise determined by quicneed to be ineligible under the applicable protection requirements.
The maximum amount payable under any approved claim shall not exceed ₹10,000, irrespective of the number of items involved, legal theories asserted, or losses claimed.
The quicneed Platform and its services are provided on an "as is" and "as available" basis, subject to applicable law.
While quicneed strives to provide reliable and high-quality services, we make no express or implied warranties regarding
uninterrupted availability, error-free operation, or suitability for every particular purpose.
quicneed does not guarantee that any service will produce a particular outcome or meet every customer's personal
expectations. Results may vary depending on the nature of the service, site conditions, customer instructions, and other
factors beyond our reasonable control.
quicneed does not warrant that all services, features, or booking slots will always be available in every location or at
every requested time. Service availability may change due to operational requirements, employee availability, weather
conditions, emergencies, or other unforeseen circumstances.
Customers are responsible for providing accurate booking information, maintaining a safe service environment, and
cooperating with quicneed employees during service delivery. quicneed shall not be responsible for delays or issues
arising from incorrect information, restricted access, unsafe conditions, or customer actions.
Certain features of the Platform, including payment processing, maps, notifications, or communication tools, may rely on
third-party service providers. quicneed does not warrant the uninterrupted availability or performance of such
third-party systems and shall not be responsible for failures beyond its reasonable control.
quicneed does not guarantee that the Platform will always operate without interruptions, delays, bugs, security
incidents, or technical errors. Periodic maintenance, updates, or unexpected outages may temporarily affect access to
the Platform or its services.
Any descriptions, images, estimated completion times, pricing illustrations, or promotional materials displayed on the
Platform are intended for informational purposes only and should not be interpreted as guarantees or binding promises
unless expressly stated.
Except as expressly provided in these Terms or required by applicable law, quicneed disclaims all warranties, whether
express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular
purpose, non-infringement, and uninterrupted availability.
Nothing in these Terms excludes or limits any warranty, guarantee, consumer protection, or legal right that cannot
lawfully be excluded or limited under applicable law.
The quicneed Platform may integrate with or provide access to third-party products, services, websites, applications,
payment gateways, mapping services, communication tools, analytics providers, or other technologies ("Third-Party
Services") to enhance the user experience and facilitate service delivery.
Third-Party Services are operated and controlled by their respective providers and are not owned or managed by quicneed
unless expressly stated. Your use of such services may be subject to the separate terms, conditions, and privacy
policies of those third parties.
quicneed does not guarantee the availability, security, accuracy, reliability, or performance of any Third-Party
Services and shall not be responsible for any interruption, error, loss, damage, or dispute arising from your use of or
reliance on such services.
Payments made through third-party payment processors and interactions with external platforms are subject to the
policies and procedures of those providers. quicneed is not responsible for delays, technical failures, processing
errors, or other issues caused by third-party systems beyond its reasonable control.
All trademarks, logos, software, content, and intellectual property belonging to third parties remain the exclusive
property of their respective owners. Nothing in these Terms grants you any ownership or license rights in such
third-party intellectual property except as permitted by the applicable provider.
If the Platform contains links to third-party websites or resources, such links are provided solely for convenience.
quicneed does not endorse or assume responsibility for the content, products, services, or practices of any external
website or organization.
These Terms & Conditions shall remain in effect for as long as you access or use the quicneed Platform or maintain an
account with quicneed, unless terminated in accordance with this section.
quicneed reserves the right to suspend, restrict, deactivate, or permanently terminate your account or access to the
Platform, with or without prior notice where permitted by law, if:
Users may request deletion of their account at any time through the Platform or by contacting quicneed through the contact details provided in these Terms or the Privacy Policy.
quicneed shall use reasonable efforts to process such requests within a reasonable period in accordance with applicable law and operational requirements. Upon successful processing of a deletion request, quicneed shall permanently delete or irreversibly anonymise the User's personal data that is no longer required for the provision of Services, legal compliance, dispute resolution, fraud prevention, security, accounting, taxation, or other legitimate business purposes permitted under applicable law.
Following account deletion, the User shall lose access to the Platform, account information, booking history, preferences, rewards, and other account-related features associated with the deleted account.
Notwithstanding the foregoing, quicneed may retain certain information, records, communications, transaction data, invoices, payment records, dispute records, and other information where required or permitted by applicable law, for legitimate business purposes, fraud prevention, dispute resolution, security, taxation, accounting, regulatory compliance, enforcement of legal rights, or compliance with governmental or judicial directions.
The deletion of an account shall not affect any rights, obligations, liabilities, claims, investigations, or proceedings arising prior to the effective date of such deletion.
quicneed may temporarily suspend access to the Platform or specific services while investigating suspected violations of
these Terms, customer complaints, payment disputes, security incidents, fraud, or other legal or operational matters.
Any provisions of these Terms that by their nature are intended to survive termination, including but not limited to
provisions relating to intellectual property, payments, indemnification, limitation of liability, disclaimers, dispute
resolution, governing law, privacy obligations, and other accrued rights or obligations, shall remain in full force and
effect after termination.
These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to its
conflict of law principles.
Subject to Clause 15.3 below, the courts having jurisdiction over the registered office of quicneed shall have exclusive
jurisdiction to hear and decide any dispute, claim, or legal proceeding arising out of or relating to these Terms or
your use of the Platform.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the use of the Platform,
the parties shall first make reasonable efforts to resolve the matter amicably through mutual discussions.
If the dispute cannot be resolved through such discussions within a reasonable period, it may be referred to arbitration
in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.
The arbitration shall be conducted by a sole arbitrator appointed in accordance with applicable law. The seat and venue
of arbitration shall be the city where quicneed's registered office is located, unless otherwise mutually agreed by the
parties. The arbitration proceedings shall be conducted in the English language, and the arbitral award shall be final
and binding on both parties.
Unless otherwise directed by the arbitrator or required by applicable law, each party shall bear its own legal fees and
expenses incurred in connection with any dispute resolution proceedings.
Nothing in this section shall prevent quicneed from seeking interim, injunctive, or equitable relief from any court of
competent jurisdiction where such relief is necessary to protect its intellectual property, confidential information,
business interests, or other legal rights.
If you have any questions, concerns, complaints, or issues relating to bookings, payments, refunds, or services provided
through quicneed, you may contact our customer support team through the support options available within the Platform or
by using the official contact details published by quicneed.
quicneed will make reasonable efforts to acknowledge and resolve customer grievances within a reasonable timeframe and
in accordance with applicable laws.
If you are not satisfied with the initial response provided by our customer support team, you may escalate the matter to
quicneed's designated Grievance Officer by referring to your complaint or support ticket number.
Grievance Officer Detailsquicneed maintains a grievance redressal mechanism in accordance with applicable laws and regulations, including
relevant provisions of the Information Technology Act, 2000, the Consumer Protection Act, 2019, and any other applicable
legal requirements. The contact details of the Grievance Officer may be updated from time to time, and the latest
information will be made available through the Platform or quicneed's official communication channels.
Records maintained by quicneed, including booking details, payment records, system logs, communications, timestamps, and
transaction histories, may be relied upon as evidence for operational, legal, compliance, or dispute resolution
purposes, subject to applicable law.
quicneed reserves the right to modify, update, or revise these Terms & Conditions at any time. Any changes will become
effective upon publication on the Platform unless otherwise stated. Your continued use of the Platform after such
changes constitutes your acceptance of the revised Terms.
quicneed may introduce new features, modify existing services, suspend certain functionalities, or discontinue parts of
the Platform at its discretion. Such changes may be made to improve user experience, comply with legal requirements, or
meet business needs.
Nothing contained in these Terms shall be construed as creating a partnership, joint venture, agency, franchise, or
fiduciary relationship between quicneed and any user of the Platform. Your use of the Platform does not create any
employment relationship with quicneed.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, the
remaining provisions shall continue in full force and effect to the fullest extent permitted by law.
You may not assign or transfer your rights or obligations under these Terms without quicneed's prior written consent.
quicneed may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition,
corporate restructuring, sale of assets, or similar business transaction.
Official notices or legal communications to quicneed should be sent through the contact details or email address
designated by quicneed for such purposes. quicneed may also communicate with users electronically through email, SMS,
in-app notifications, WhatsApp, or other contact information associated with the user's account.
Except where expressly provided by applicable law or these Terms, no person or entity that is not a party to these Terms
shall have any right to enforce any provision contained herein.
Any failure or delay by quicneed in exercising or enforcing any right or remedy under these Terms shall not constitute a
waiver of that right or remedy, nor shall any partial exercise prevent any future exercise of the same or any other
right.
These Terms & Conditions, together with quicneed's Privacy Policy, Cancellation and Refund Policy, and any other
policies or guidelines published on the Platform, constitute the entire agreement between you and quicneed regarding
your use of the Platform and supersede all prior communications or understandings relating to the same subject matter.
quicneed shall not be liable for any delay or failure in performing its obligations where such delay or failure results
from events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, fires,
pandemics, epidemics, war, terrorism, civil unrest, strikes, government actions, power failures, internet or
telecommunications outages, technical failures, transportation disruptions, or other unforeseen circumstances.
Any provisions of these Terms that by their nature are intended to survive termination, including provisions relating to
payments, intellectual property, indemnification, limitation of liability, disclaimers, dispute resolution, governing
law, privacy, and data usage, shall continue to remain in effect after termination or expiration of these Terms.